WHY AN ACCOUNT WITH PAZENA?
Registering your account with Pazeña
Creating an account with Pazeña enables you to access your online account at any time to follow your order status, make changes to your information or get an invoice, etc. This will make for a faster and more user friendly shopping experience.
It also means that you only have to enter your billing and shipping information once, and they will be stored safely by us for your future use. Your credit card information is not saved.
When using a public computer, please don't forget to log out from Pazeña.com when you finish so as not to allow unauthorized access to the next person who uses the computer.
I did not register my account at the time of purchase, can I register it later?
It is never too late to create an account. All you need to do is click on the person icon top right of the home page, click on "Create account" and follow instructions.
How do I access my account?
Click on the person icon at the top right of the home page and enter your email and password to access your customer dashboard.
I forgot my password
Click the person icon at the top right of the home page. Click the "Forgot Password" link under the "Registered Customers" section. Fill in your email address and a new password will be sent to you.
How do I edit my account information?
Click on the person icon at the top right of the home page to head to your customer dashboard. Once there you have many options in which you can edit. For example, if you wish to edit your address, select the "Address Book" link on the left side. Then simply select "Change Billing Address", "Change Shipping Address" or "Add New Address".
I have a question on my charge
Log in by clicking on the person icon at the top right of home page in order to review your orders. You may compare your order history on our website, with your financial records. I strive to provide excellent customer service. If you have further questions or concerns, please contact me for further assistance.
Emails are sent to you with every order placed, invoiced and shipped. You may also log in to your account by clicking on the person icon at the top right of the home page. Click "My Orders", where you may choose to print Order Information, Invoices and Shipments.